The Known Issues Updates page is designed to keep our community informed with timely updates and details on known issues occurring in Workday Student. Any major system outages or disruptions will be communicated through UBC IT's regular channels.
Your Source for Known Issues
In the interest of transparency and visibility for our community, this section contains information about known support issues that have been prioritized which could impact a sizable number of users and may have business impacts across units. Known issues are displayed for informational purposes only and will be updated as applicable.
Use the search function below to find the specific known issue of interest.
If you encounter any issue not reported here, please submit a support request.
As of March 8, the majority of data from Classic SIS has been successfully synchronized with Workday. During this process, and as expected, some data quality issues emerged, most of which have been promptly addressed and resolved.
When students were matriculated from Admissions into Classic SIS for 23W and 24S, all existing historical Comments and Notes for that student were inadvertently deleted. In addition, some transfer credits could appear twice.
Following Launch 1 of Workday Student on October 4, 2023, we are addressing incoming support requests through Hypercare as quickly as possible and have identified that many requests are related to access provisioning.
